processing & shipping policy

we want to make sure you receive your orders as quickly and efficiently as possible. please take note of the following information regarding order processing and shipping.

processing time:
please allow 5-7 business days for all orders to be processed before shipment.
please note that processing time does not include shipping time, and can take longer during periods of high order volume or promotions.

orders placed on weekends, public holidays, or outside of regular business hours will be processed on the next available business day.

shipping options (united states):
we offer the following shipping options for customers within the united states:

• ground advantage

• priority mail

please choose the preferred shipping option during checkout based on your needs.

shipping options (international):
we are pleased to offer international shipping. shipping costs will vary based on your location.

at checkout, you will be able to select your preferred international shipping method, and the applicable shipping charges will be calculated based on the delivery destination.

shipping carrier:
we use usps (united states postal service) for all domestic and international orders.
once your order is shipped, you will receive a tracking number via email. this will allow you to track your package and monitor its status until delivery.

for international orders, tracking information may vary depending on the destination country and local postal services.

lost or damaged packages:
kutoyr is not responsible for any lost, damaged, or delayed packages once they have been shipped.

if your package is lost or damaged upon arrival, please contact us immediately at info@kutoyr.com so we can assist you in filing a claim with the shipping carrier.

we will do our best to help you resolve any issues with the carrier, but please be aware that the responsibility for delivery lies with the shipping service.