refund & exchange policy

at kutoyr, we are committed to providing you with a smooth and enjoyable shopping experience. please carefully review our policies below to ensure you fully understand our terms and conditions.

no refunds:
all sales are final. once an order is placed and processed, we do not offer refunds. please be certain that you are satisfied with your selection before completing your purchase.

exchanges for incorrect products:
we understand that mistakes can happen. if you receive the wrong product due to an error in fulfillment, we are happy to offer an exchange. however, this policy is only applicable to unopened packages. the item must be returned in its original condition and packaging in order to be eligible for an exchange.

order accuracy:
we strongly encourage you to double-check all of your order details before finalizing your purchase. this includes verifying your shipping address, contact information, and ensuring that the correct items are selected. we cannot be held responsible for mistakes made at the time of order submission.

corrections to orders:
if you notice that you've made a mistake after placing your order, such as an incorrect shipping address or email, please reach out to us immediately at [info@kutoyr.com]. you must contact us within 24 hours of your order confirmation to request any changes. after this period, we will be unable to modify your order or shipping information.

policy enforcement:
our refund and exchange policy applies to all orders, regardless of the reason for purchase. once an order has been processed, we are unable to reverse or cancel the transaction, so please make sure all details are accurate at checkout.

we appreciate your understanding and cooperation. if you have any questions or need assistance, please don’t hesitate to reach out to our customer service team.